- How we collect information on the CPO Sites.
- The types of information we collect on the CPO Sites.
- How we use information we collect.
- The circumstances under which CPO may disclose information gathered on the CPO Sites to third parties.
- The choices available to you on the CPO Sites regarding the collection and use of your information.
- Security procedures that we have put in place to protect your Personal Information.
1. Policy Scope
2. Our Information Collection Practices
Automatically Collected Information. When you visit the CPO Sites to place an order, browse, read, or download information, we may automatically collect and store the following types of non-personally identifiable information:
- Information collected as server logs from information provided by your browser.
- Click-through statistics.
- Your IP address.
- The type of web browser you are using to access CPO Sites.
- The type of operating system you are using.
- The name of the domain and host from which you access the Internet.
- The date and time you access CPO Sites.
- The Internet address of the sites from which you linked directly to CPO Sites.
Personal Information Provided Voluntarily by the User. You can use portions of the CPO Sites without providing any Personal Information. However, in order to take advantage of the full capabilities of the CPO Sites and to obtain access to, and use of, many of the features found on the CPO Sites, including placing orders for products offered for sale on the CPO Sites and receiving CPO email exclusives, you must provide certain Personal Information. You may also provide Personal Information when you participate in various services and offerings on the CPO Sites. Personal Information may include, without limitation:
- Your name, mailing address, email address, telephone number, fax number, billing information, and credit card number and related information.
- Information concerning your interests, occupation, product use and preferences.
You may also be asked to respond to additional questions to help us meet your needs. Certain functionalities on the CPO Sites, such as the "Email This Page to a Friend" feature, may require you to provide information regarding third parties. Similarly, if you request that an order or gift be sent directly to an individual other than yourself, you will also be asked to submit information about the recipient of the order or gift. This information may include a third party's name, address, phone number, fax number, email address, and other similar information.
3. Information Warranty
4. Use and Disclosure of Information
Use of Automatically Collected Information. Information collected automatically through the CPO Sites provides us with information regarding your use of the CPO Sites, including which pages are the most popular with CPO Sites users. That information also allows us to determine if the CPO Sites are working properly and to make changes to the CPO Sites to allow the user to have a better experience on the CPO Sites. We do not use that information to identify a particular user.
We may aggregate and use certain non-personally identifiable information for research or marketing purposes and may share, sell and rent or trade that information and statistical information derived therefrom with our marketing partners, advertisers, or other third parties.
Use of Non-personally Identifiable Information Provided Voluntarily by the User. By remaining opted-in to our email list, you are acknowledging that we may sell, rent, share, trade or otherwise provide or transfer your non-personally identifiable information such as demographic and occupational information to third parties. Such third parties may use such information for whatever purposes they wish or may transfer such information to other third parties.
Business Uses of Information. CPO uses Personal Information you provide to us for internal business purposes, such as (i) for verification at login as a registered user, if applicable; (ii) for marketing purposes; (iii) to contact you regarding the products or services that you have ordered or requested and to provide the same; (iv) for fulfillment of promotions, including but not limited to sweepstakes, contests or subscriptions that you have entered; (v) to process and ship orders; (vi) to send order and shipping confirmations; (vii) to provide customer service, respond to your requests and inquiries and enhance product and service offerings; (viii) to keep records regarding orders, returns and exchanges; (ix) to protect both you and us against error and fraud; (x) to send information, product and service alerts and exclusive offers; (xi) to record usage of the CPO Sites; (xii) to adjust the CPO Sites to your personal preferences; and (xiii) to customize advertising and CPO marketing information regarding our products and services. We may also exchange information, including Personal Information, with other companies and organizations for credit fraud protection and risk reduction.
Service Providers and Vendors. We may also share your Personal Information with certain third parties that perform services for CPO. Those third parties may host the CPO Sites, operate certain features on the CPO Sites, print or send mailings, provide marketing materials for the CPO Sites, authorize and process your payments, provide customer service, analyze data and assist in fulfilling your orders, send emails on CPO's behalf, or otherwise assist CPO with the operation of the CPO Sites. Those third parties are not authorized to use or disclose your Personal Information for any purpose other than to perform the services designated by CPO.
Business Transfers. Automatically collected information and your Personal Information may be transferred as an asset in connection with a merger or sale involving all or part of CPO or as part of a corporate reorganization, stock sale or other change of control.
Required Disclosures. CPO may also provide your Personal Information to a third party if CPO in good faith believes that access, use, preservation or disclosure is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable government request. For example, CPO may be required to disclose your Personal Information to respond to a subpoena, court order or other legal process.
5. Consent to Processing and Transfers of Information
CPO may transfer information that you send to us, including, without limitation, Personal Information, to recipients in countries that do not provide the same level of legal data protection as the country from which you access the CPO Sites. By using the CPO Sites, you consent to those transfers and to the processing by CPO of that information.
6. Notice for Parents
The CPO Sites are considered to be general audience Sites and are not to be used by children. CPO does not sell products that are intended for children and does not intend to collect Personal Information from individuals under the age of eighteen (18). If you are the parent or guardian of a child who has provided personal information to us, please inform us as provided under Section 12 below, and we will delete that Personal Information.
Cookies are pieces of information that a website transfers to an individual's hard drive to identify previous visitors to the Sites. Cookies are text files that can be rejected or deleted by you at any time. You may disable cookies using your Internet browser settings. However, by deleting or rejecting cookies, you may inhibit the user experience on the CPO Sites and other sites. For example, in order to complete online transactions, cookies must be accepted.
- Track user visits.
- Track your shopping cart and purchases.
- Determine what set-ups are most frequently rendered.
- Save your password so you do not have to provide it each time you visit CPO Sites.
In addition, we currently contract with several online partners to help manage and optimize the CPO Sites. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our sites. To do this, we use Web beacons and cookies provided by our marketing company on the CPO Sites. The type of information we collect includes which pages are visited, which products are put into the shopping cart, which orders enter the checkout process, which checkouts are executed with payment, etc. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company manages the information coming from our sites on our behalf, we control how that data may and may not be used. If you do not want to help us learn how to improve our sites, products, offers and marketing strategy, you can "opt-out" of our ability to analyze such data by contacting us (see Section 12).
9. Managing Your Information
You may "opt-out" of receiving future email or other communications from us by clicking the "unsubscribe" link at the bottom of any email that you receive from us, or by contacting us (see Section 12). Please note that removal of your Personal Information from our database or "opting-out" will not stop (i) marketing or advertising content that is ready to be mailed or is queued for transmission to you prior to the time when we can implement your request, or (ii) the use of your Personal Information by third parties with whom CPO may have already shared your information.
10. Updates and Changes to Policies
11. Contact CPO
CPO Tankless Waterheaters
P.O. Box 50768
Pasadena, CA 91115
California Privacy Rights
Under California Law, California residents have the right to request that CPO not share his or her personal information with third parties for those third parties' direct marketing use. To make such a request, email us at email@example.com or by mail to:
CPO Tankless Waterheaters
P.O. Box 50768
Pasadena, CA 91115
Effective December 31, 2007