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Bosch Tankless Warranty Information

AquaStar
Ariston (Point of Use)
PowerStar (Point of Use)
PowerStar (Whole House) (AE115 & AE125)



AquaStar Warranty 12 Year Warranty

This warranty applies to both new and factory-reconditioned AquaStar water heaters.


General

AquaStar water heaters warranted by Bosch will furnish a replacement heat exchanger and will furnish a replacement of any other part which fails in normal use and service within the applicable periods specified below, in accordance with the terms of this warranty. The Bosch Water Heating replacement will be warranted for the unexpired portion of the original warranty. This warranty will be valid only for water heaters in possession of the original purchaser as recorded on the warranty card.


The Heat Exchanger

If the heat exchanger fails within twelve (12) years after the original installation and operation, Bosch thermotechnology corporation will furnish a replacement heat exchanger. However, if the water heater is in an approved domestic hot water recirculation application, this heat exchanger warranty is limited to five (5) years from date of original installation and operation. If the water heater is installed in other than a single family dwelling, this heat exchanger warranty is limited to two (2) years from date of original installation and operation.


All Other Parts

If any other part fails within two (2) years after original installation and operation, Bosch Water Heating will furnish a replacement part free of charge.


Shipping Costs

In addition to supplying the replacement part(s), Bosch Water Heating will provide ground service delivery for these parts.Expedited or upgraded shipping will be charged to the customer.

This warranty does not cover any labor costs associated with service, removal or re-installation of part(s). All such costs must be borne by the Purchaser.


Exceptions

This warranty will not apply:

  1. to defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with the printed instructions provided;
  2. to damage or abuse, accident, neglect or freezing and other acts of nature;
  3. to damage resulting from operation with either the thermocouple or overheat sensor removed;
  4. to failure of the heat exchanger resulting from the operation of the water heater in a corrosive atmosphere or at water temperatures exceeding the maximum rating, or if the water heater is not supplied with potable water.
  5. to defects or damage cause by any attachment or modification, including any energy-saving device.

Note: The water heater must be free of damaging scale deposits, highly mineralized / unsoftened water and not subject to gas pressures greater than those shown on the rating plate, which must not be altered, defaced or removed.

 

It has come to our attention that products from Bosch Water Heating are being sold through on-line auctions and other unauthorized distribution channels. We believe that in some cases there are legitimate consumers trying to sell product that they have purchased through legitimate distribution channels. However, we are finding that some of the merchandise has actually been stolen from our customers. Please be advised that our product warranty is void with respect to stolen goods. Further, we reserve the right to require a legitimate sales receipt showing that the product was purchased from one of our customers in order to provide warranty coverage.


How to Make a Claim

  1. The Owner should contact the dealer who sold the water heater covered by this warranty or
  2. Owner should submit the warranty claim directly to Bosch Water Heating at the address listed below, and they will arrange for the handling of the claim.
  3. Whenever any inquiry or service request is made, be sure to include the water heater model number, the date of manufacture, date of installation, Dealer's name and the watts and voltage.
  4. When returning the water heater or component part(s), they must be individually tagged and identified with the Returned Goods Authorization # issued by Bosch Water Heating and shipped prepaid to Bosch Water Heating at the address below.

Miscellaneous

No one is authorized to make any other warranties on behalf of Bosch Water Heating. It is expressly understood that the replacement warranty of Bosch Water Heating shall be in lieu of any and all other warranties, express or implied, including warranties of merchantability or fitness for a particular use or purpose, and further that Bosch Water Heating shall not be liable for any loss or damage directly or indirectly arising from the use of the hot water heater, or for any consequential damages arising from such use (including damages from water leakage). Bosch Water Heating's sole liability with respect to any defect shall be for the replacement of defective part(s). Some states do not allow such limitations and exclusions, so the above may not apply to you. This warranty gives specific legal rights. You may also have other rights which vary from state to state. In the event that warranty service is required, reasonable proof of the effective date of installation and operation must be provided; otherwise it may not be possible to honor warranty. Bosch Tankless Water Heaters are only approved for installation/warranty in the US/Canada. Installing outside of US/Canada will void the Bosch Tankless warranty.





Ariston (Point of Use) Warranty 6 Year Warranty

This warranty applies to both new and factory-reconditioned Ariston (Point of Use) water heaters.

 

  1. The Inner Tank — If the inner tank leaks within six (6) years from the date of original installation of the water heater, because of a defect in material or workmanship, Bosch Water Heating will furnish to such Owner a new heater of the then prevailing comparable model.
  2. Any Component Other than The Inner Tank — If any other component part (other than the inner tank) proves to be defective in material or workmanship within one (1) year from the date of original installation of the water heater, Bosch Water Heating will furnish the Owner with a replacement of the defective part(s).
  3. Verification of Date of Original Installation — When Owner cannot verify or document the original date of installation, the warranty period begins on the date of manufacture marked on the tag affixed to the water heater.

EXCLUSION

  1. This Limited Warranty shall be the exclusive warranty made by the Manufacturer and is made in lieu of all other warranties, expressed or implied (whether written or oral), including, but not limited to, warranties of merchantability and fitness for a particular purpose.
  2. Manufacturer shall not be liable for any incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the water heater or the use of the water heater.
  3. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water heater component part(s) or from its use.
  4. Manufacturer shall not be liable under this warranty if:
    • The water heater or any of its component parts has been subject to misuse, alteration, neglect or accident, or
    • The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulation(s), or
    • The water heater has not been installed in accordance with the printed manufacturer's instructions, or
    • The water heater is not continuously supplied with potable water.
  5. The Owner and not the Manufacturer or his representative shall be liable for and shall pay for all field charges for labor or other expenses incurred in the removal and/or repair of the product or any expense incurred by the Owner in order to repair the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

 

Note: A water heater should be installed in such a manner that if it should leak, the resulting flow of water will not cause damage to the area in which it is installed.


How the Owner can secure service or make a claim

  1. Owner should contact the dealer who sold the water heater covered by this warranty or
  2. Owner should submit the warranty claim directly to Bosch Water Heating at the address listed below, and they will arrange for the handling of the claim.
  3. Whenever any inquiry or service request is made, be sure to include the water heater model number, the date of manufacture, date of installation, Dealer's name, and the watts and voltage.
  4. When returning the water heater or component part(s), they must be individually tagged and identified with the Returned Goods Authorization # issued by Bosch Water Heating and shipped prepaid to Bosch Water Heating.




PowerStar (Point of Use) Warranty 5 Year Warranty

This warranty applies to both new and factory-reconditioned PowerStar (Point of Use) water heaters.


Coverage

The manufacturer through its distributor Bosch Water Heating guarantees this water heater to the Owner of the water heater at the original installation location against defects in material and workmanship for the periods specified below.


Warranty Period

  1. The Heat Exchanger - If the original heat exchanger leaks within five (5) years from the date of original installation of the water heater, because of a defect in material or workmanship, Bosch Water Heating will furnish to such Owner a new heater of the then prevailing comparable model.
  2. Any Component Part Other Than The Heat Exchanger- If any other component part (other than the heat exchanger) proves to be defective in material or workmanship within one (1) year from the date of original installation of the water heater, Bosch Water Heating will furnish the Owner with a replacement of the defective part(s).
  3. Verification of Date of Original Installation - When Owner cannot verify or document the original date of installation, the warranty period begins on the date of manufacture marked on the tag affixed to water heater.

Exclusion

  1. THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE WARRANTY MADE BY THE MANUFACTURER AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  2. Manufacturer shall not be liable for any incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the water heater or the use of the water heater.
  3. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water heater component part(s) or from its use.
  4. Manufacturer shall not be liable under this warranty if:
    • The water heater or any of its component parts has been subject to misuse, alteration, neglect or accident, or;
    • The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulation(s), or;
    • The water heater has not been installed in accordance with the printed manufacturer's instructions, or;
    • The water heater is not continuously supplied with potable water.
  5. The OWNER and not the Manufacturer or his representative shall be liable for and shall pay for all field charges for labor or other expenses incurred in the removal and/or repair of the product or any expense incurred by the owner in order to repair the product.

 

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

NOTE: It has come to our attention that products from Bosch Water Heating are being sold through on-line auctions and other unauthorized distribution channels. We believe that in some cases there are legitimate consumers trying to sell product that they have purchased through legitimate distribution channels. However, we are finding that some of the merchandise has actually been stolen from our customers. Please be advised that our product warranty is void with respect to stolen goods. Further, we reserve the right to require a legitimate sales receipt showing that the product was purchased from one of our customers in order to provide warranty coverage.

NOTE: A water heater should be installed in such a manner that if it should leak, the resulting flow of water will not cause damage to the area in which it is installed.

NOTE: Bosch Tankless Water Heaters are only approved for installation/warranty in the US/Canada. Installing outside of US/Canada will void the Bosch Tankless warranty.


How the Owner can secure service or make a claim

  1. Owner should contact the dealer who sold the water heater covered by this warranty or
  2. Owner should submit the warranty claim directly to Bosch Water Heating at the address listed below, and they will arrange for the handling of the claim
  3. Whenever any inquiry or service request is made, be sure to include the water heater model number the date of manufacture, date of installation, Dealer's name and the watts and voltage.
  4. When returning the water heater or component part(s), they must be individually tagged and identified with the Returned Goods Authorization # issued by Bosch Water Heating and shipped prepaid to Bosch Water Heating at the address below.

    Bosch Water Heating
    340 Mad River Park
    Waitsfield, VT 05673




PowerStar (Whole House) (AE115 & AE125) Warranty 10 Year Warranty

This warranty applies to both new and factory-reconditioned PowerStar (Whole House) water heaters.


Coverage

The manufacturer through its distributor Bosch Water Heating guarantees this water heater to the Owner of the water heater at the original installation location against defects in material and workmanship for the periods specified below.


Warranty Period

  1. The Heat Exchanger - If the original heat exchanger leaks within ten (10) years from the date of original installation of the water heater, because of a defect in material or workmanship, Bosch Water Heating will furnish to such Owner a new heater of the then prevailing comparable model.
  2. Any Component Part Other Than The Heat Exchanger- If any other component part (other than the heat exchanger) proves to be defective in material or workmanship within one (1) year from the date of original installation of the water heater, Bosch Water Heating will furnish the Owner with a replacement of the defective part(s).
  3. Verification of Date of Original Installation - When Owner cannot verify or document the original date of installation, the warranty period begins on the date of manufacture marked on the tag affixed to water heater.

Exclusion

  1. THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE WARRANTY MADE BY THE MANUFACTURER AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  2. Manufacturer shall not be liable for any incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the water heater or the use of the water heater.
  3. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water heater component part(s) or from its use.
  4. Manufacturer shall not be liable under this warranty if:
    • The water heater or any of its component parts has been subject to misuse, alteration, neglect or accident, or;
    • The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulation(s), or;
    • The water heater has not been installed in accordance with the printed manufacturer's instructions, or;
    • The water heater is not continuously supplied with potable water.
  5. The OWNER and not the Manufacturer or his representative shall be liable for and shall pay for all field charges for labor or other expenses incurred in the removal and/or repair of the product or any expense incurred by the owner in order to repair the product.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

NOTE: It has come to our attention that products from Bosch Water Heating are being sold through on-line auctions and other unauthorized distribution channels. We believe that in some cases there are legitimate consumers trying to sell product that they have purchased through legitimate distribution channels. However, we are finding that some of the merchandise has actually been stolen from our customers. Please be advised that our product warranty is void with respect to stolen goods. Further, we reserve the right to require a legitimate sales receipt showing that the product was purchased from one of our customers in order to provide warranty coverage.

NOTE: A water heater should be installed in such a manner that if it should leak, the resulting flow of water will not cause damage to the area in which it is installed.

How the Owner can secure service or make a claim

  1. Owner should contact the dealer who sold the water heater covered by this warranty or
  2. Owner should submit the warranty claim directly to Bosch Water Heating at the address listed below, and they will arrange for the handling of the claim
  3. Whenever any inquiry or service request is made, be sure to include the water heater model number the date of manufacture, date of installation, Dealer's name and the watts and voltage.
  4. When returning the water heater or component part(s), they must be individually tagged and identified with the Returned Goods Authorization # issued by Bosch Water Heating and shipped prepaid to Bosch Water Heating at the address below.

Bosch Thermotechnology Corp.
685 Marshall Ave Suite 30
Williston, VT 05495