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Frequently Asked Questions
Bosch Tankless Water Heaters
Where can I find answers to tankless water heater questions?Bosch Tankless Water Heaters Warranty
Where can I get warranty information?Each Bosch Tankless Water Heaters product comes with a Bosch Tankless Water Heaters warranty. For warranty information, please click here.
CPO Money Back Guarantee, Returns and Cancellations
What is your Money Back Guarantee?We are committed to customer satisfaction. All our products are covered by CPO's 30 Day Money Back Guarantee. If you aren’t happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that CPO's 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. Click here for more information on our return policy.
What is your return policy?Please contact us prior to returning an item to receive an RMA number. No credits or exchanges will be processed on items returned without an RMA number issued prior to return.
All unused items can be returned within 30 days of shipment for a refund or exchange (unless otherwise noted at the time of sale). Items must be returned in their original packaging. If an item was shipped free of charge you will be billed for the cost of the original shipping.
Step #1: Call us at 800-716-6036 to request a Return Merchandise Authorization (RMA) number.
Step #2: Place a copy of your invoice in the box and write your RMA number on the invoice.
Step #3: Ship the product to the below mailing address:
CPO Returns
900 Raco Drive
Suite B,
Lawrenceville, GA 30046.
Note: We recommend you obtain shipping insurance, as we cannot be held responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.
Used items can only be returned within 30 days of shipment if defective. In this instance, items will be repaired or replaced at the discretion of CPO; a refund will not be issued. Upon inspection, if we deem the product to be in proper working condition or damaged intentionally then a 20% restocking fee and "to" and "from" shipping charges will be applied. Please call our Customer Care team at 800-716-6036 within 30 days of shipment for further instructions.
All unused items can be returned within 30 days of shipment for a refund or exchange (unless otherwise noted at the time of sale). Items must be returned in their original packaging. If an item was shipped free of charge you will be billed for the cost of the original shipping.
Returning an Item
To return an item, just follow these easy steps:Step #1: Call us at 800-716-6036 to request a Return Merchandise Authorization (RMA) number.
Step #2: Place a copy of your invoice in the box and write your RMA number on the invoice.
Step #3: Ship the product to the below mailing address:
CPO Returns
900 Raco Drive
Suite B,
Lawrenceville, GA 30046.
Note: We recommend you obtain shipping insurance, as we cannot be held responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.
Used items can only be returned within 30 days of shipment if defective. In this instance, items will be repaired or replaced at the discretion of CPO; a refund will not be issued. Upon inspection, if we deem the product to be in proper working condition or damaged intentionally then a 20% restocking fee and "to" and "from" shipping charges will be applied. Please call our Customer Care team at 800-716-6036 within 30 days of shipment for further instructions.
Missing Parts?
Please notify our Customer Care team within 7 days of receiving your order if a part or item is missing. Missing parts are generally replaced within 10 days or less. Our Customer Care team can be reached at 800-716-6036 during normal business hours.Damaged in transit?
Should your item arrive in a condition less than expected, please contact our Customer Care team within 7 days of receiving your order so we can file a claim with the delivery company. Please retain everything that arrived, including all packaging material until the shipping company has completed their investigation. What is your cancellation policy?You may cancel an order by calling 800-714-0918 between 9:00AM-9:00PM EST Monday-Friday and 9:00AM-6:00PM EST Saturday-Sunday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed.
Bosch Tankless Water Heaters Certified Factory Reconditioned Tools
What is a Bosch Tankless Water Heaters Factory Reconditioned product?The Certified Factory Reconditioned title is awarded only to those Bosch reconditioned products which pass meticulous inspection. With strict eligibility criteria, a rigorous inspection and certification process, and a comprehensive five to twelve year Bosch warranty, CPO is your source for Certified Factory Reconditioned Bosch Water Heaters.
Why buy a Bosch Tankless Water Heaters Certified Factory-Reconditioned product?Quality:The Best You Will Ever Own!
Like New: Water heater has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale.
Price: Significant savings vs. new!
Full Warranty: Each reconditioned water heater carries a full warranty (same as new)
Like New: Water heater has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale.
Price: Significant savings vs. new!
Full Warranty: Each reconditioned water heater carries a full warranty (same as new)
Where do reconditioned products come from?Reconditioned items are new products that were returned by a customer to the place of purchase. The product has been used very little or not at all. These products are sent to the Robert Bosch LLC Reconditioning Center for inspection and any necessary repair to bring them to new product factory specifications. They are subsequently sold as a reconditioned product.
Who repairs the products?Products are repaired at the Robert Bosch LLC Reconditioning Center by factory trained technicians using genuine factory replacement parts.
What is a Certificate of Authenticity?The Certified Factory Reconditioned title is awarded only to those Bosch Tankless Water Heater reconditioned products which pass meticulous inspection. With strict eligibility criteria, a rigorous inspection and certification process, and a comprehensive five to twelve year Bosch warranty, CPO is your source for Certified Factory Reconditioned Bosch Water Heaters.
Shipping
What are your shipping terms?We ONLY ship to physical addresses in the United States.
When will my item ship?CPO ships most orders received before 3PM EST (M-F) within 24 hours. Orders received on Friday (after 5PM EST), Saturday or Sunday will be shipped on Monday.
Some heavy items may ship via freight carrier. Freight carrier delivery times vary.
*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.
Some heavy items may ship via freight carrier. Freight carrier delivery times vary.
*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.
When will my item arrive?The expected delivery time for packages differs depending on the location. If your item is shipping from our primary warehouse, it will most likely arrive at your location within 3-5 business days of shipment. If your item is shipping from a secondary warehouse, you can expect your shipment to arrive within 5-10 business days.
Can I track the shipment of my order?Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.
You may also visit our order status page and input your order number and billing zipcode to obtain the same info.
You may also visit our order status page and input your order number and billing zipcode to obtain the same info.
Do you offer expedited shipping?We offer Overnight, 2 Day and 3 Day shipping service for our customers on most products. We do not offer 3 Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 800-714-0918 for more information.
Do you ship to Canada? Do you ship to PO Boxes? Do you ship to APO/FPO addresses?We do not ship to APO/FPO, US Territories, or Canada at this time. For security purposes, we DO NOT ship to P.O. Boxes.
You may also visit our order status page and input your order number and billing zipcode to obtain the same info.
You may also visit our order status page and input your order number and billing zipcode to obtain the same info.
Do you ship internationally?We do not ship internationally at this time.
Payment and Checkout
Do you charge sales tax?State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.
What forms of payment do you accept?We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com (PayPal is only available as a payment option for on-line orders only).
Do you accept international credit cards?We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us at 1-866-308-4276 to learn about our alternative payment methods.
Can I have my order shipped to an address that’s not my billing address?Yes, but if you’d like to ship to an address that’s not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an “Alternate Shipping Address”, which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
When I successfully submit an order, is the order approved automatically?All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
Privacy and Security
What is your privacy policy?We respect the privacy of our users. Our privacy policy can be found here.
Is my online transaction safe?We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.
We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.
Where can I register my water heater?Click here to be directed to product registration.
Where can I get service and repairs for my water heater?Click here to be directed to a list of service centers.
Mail-in Rebates
Where can I find rebate form(s)?Mail-in rebate offers have two important dates: the date by which you must purchase eligible products, and the date by which you must submit your rebate form. Click here for all active rebate forms.
Manuals
Where can I find product manual(s)?Most manuals and parts diagrams can be found on their respective product pages. They are available for download in the Details tab under the Resource section.
Contact Us
How can I contact you if my questions aren't answered here?CPO is an authorized dealer of Bosch Tankless Water Heaters. We are not the manufacturer or a division of Bosch Tankless Water Heaters. For questions about Parts, Warranty, Technical Support or to find a service center near you please call them directly at 877-267-2499.
CPO is committed to customer satisfaction and we are always happy to hear from our customers!
Contact us or call us toll free: 1-800-714-0918 (9:00AM-9:00PM EST Monday-Friday, 9:00AM-6:00PM EST Saturday-Sunday.) Every effort is made to respond to emails and voice mails within one business day.
CPO is committed to customer satisfaction and we are always happy to hear from our customers!
Contact us or call us toll free: 1-800-714-0918 (9:00AM-9:00PM EST Monday-Friday, 9:00AM-6:00PM EST Saturday-Sunday.) Every effort is made to respond to emails and voice mails within one business day.
