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Answers to Common Questions

What is a tankless water heater?
Most people in North America currently use a storage tank water heater to provide hot water in their homes. A storage tank water heater keeps water hot 24 hours a day, even while you're at work or sleeping. A tankless water heater, on the other hand, does not store hot water. It heats the water as you use it.
How can a tankless water heater heat water instantly?
When you open a faucet, the flow of the water triggers the heater to turn on. Whether you use gas or electricity, the powerful gas burners or electrical elements will turn on, rapidly heating the water as it passes through the unit. The water is heated instantly, and the time it takes to obtain hot water is directly related to the distance the hot water has to travel from the water heater to where hot water is being used. The burners or elements then shut down when you shut off the hot water. The energy that is consumed is only for the hot water that is being used.

What are the advantages of using a tankless water heater?
Because a tankless water heater turns on when you open a hot water faucet and turns off when you close the faucet, the energy that is consumed is only for the hot water that is being used. Since there is no storage of water, and thus no constant heating and re-heating of stored water, you're not wasting energy heating water when you don't need it, such as when you're sleeping or not at home. This energy savings translates to dollar savings for you and reduced impact on our environment. Furthermore, since a tankless water heater heats the water as you use it, you can have an endless supply of hot water, provided you size the unit appropriately. Click here to find the right model for you.
How much money can I save?
Depending on which model of tankless water heater you purchase, and what size storage tank you have now, and if it runs on gas or electricity, you could save anywhere from 5% to 69% off your hot water heating bill. How? Most homes use hot water for a cumulative total of about one hour per day, yet they typically keep 40 or 50 gallons (oftentimes more) of water hot 24 hours a day. Having a system that eliminates the storage and heats water only as you use it can dramatically reduce your energy consumption.
Can it really provide an endless supply of hot water?
Yes. Because storage tank water heaters store a finite amount of water, when that amount is used up your shower goes cold and you have to wait for the heater to heat the water back up (this is known as recovery time). Because a tankless water heater heats the water as it passes through the heater, you can never run out, provided flow limitations are not exceeded. Click here to find the right model for you.
Are there other benefits of a tankless water heater?
There are many advantages of having a tankless water heater in your home. Besides the money savings, endless hot water and smaller impact on the environment, a tankless water heater:

  • Is very small and can hang on the wall, thereby saving you valuable floor space.
  • Is designed with replaceable parts and is built with such materials as copper, stainless steel, and aluminum so as to last a lifetime. Energy savings is only one segment of savings—with proper care this could be the only water heater one needs in a lifetime.
  • Is almost entirely recyclable, so if you ever decide to replace it, it doesn't have to go to the landfill.
  • Will not develop a corrosive leak like a storage tank water heater, saving you from expensive water damage in your home.
    Note: A tankless water heater can leak if it is exposed to freezing temperatures or has a manufacturing defect.
  • Maintains its efficiency throughout the lifetime of the unit. Storage tank water heaters decrease in efficiency over time due to mineral build-up inside the tank. This is due to the fact that storage tank water heaters store hot water, giving those minerals a chance to settle out and bake from the heat onto the walls of the tank, and onto the heating element in electric models, thereby reducing heat transfer.

Will I still get the hot shower I’m used to now?
Yes, provided you buy the right tankless heater for you. Tankless water heaters are able to function at a variety of temperatures that you can choose, and can produce hot water at the same flow rate as your standard single-headed shower provides now. Click here to find the right model for you.
Will one tankless water heater service my entire house?
Yes. You must choose the proper model to suit your home's hot water needs, which is based upon the maximum flow of hot water you need at any one time. We sell tankless water heaters that are capable of handling one shower at a time and others that can sustain a maximum of two showers operating at the same time. Click here to find the right model for you.
What if I have very hard water?
Since tankless water heaters do not store hot water, minerals have less of an opportunity to settle out of the water column and build up inside the heat exchanger. Additionally, the flow of hot water through the coiled heat exchanger flushes the product each time hot water is used. The use of a water softener is fine with a tankless water heater, and is recommended if you commonly experience hard water problems in your home.
How do I know which tankless water heater is right for my home?
You need to choose the model that can deliver the volume of hot water to meet your needs. The best method for sizing this type of water heater is to know how many showers each model can run simultaneously. We have models that can run either one or two showers at a time. And remember, a tankless water heater can deliver endless hot water, shower after shower. Click here to find the right model for you. Or you can call us toll-free at 1-800-955-7661 (9:00AM-9:00PM EST Monday-Friday, 9:00AM-6:00PM EST Saturday-Sunday) and we would be happy to help you identify the proper model for your home.
Is this a new technology?
No. Europe, Asia and South America, where energy costs are more expensive than here in North America, have been using tankless water heaters for 75 years. Bosch has been selling and supporting tankless water heaters in the United States since 1979. However, most Americans are just now learning of this technology and its benefits.
What is a point-of-use water heater?
A point-of-use water heater is a very small water heater, either a mini-storage tank or a small tankless model, that is designed to be installed at the point of use, thereby eliminating a long pipe run. They are mostly sized to supply hot water to one specific application, usually a sink. A common application is a remote sink, such as a bathroom in an office building or a service station. Another common application is for distant sinks in the home that typically take too long to receive hot water.
What are the advantages of a point-of-use water heater?
Point-of-use water heaters are usually used for one of two reasons. One is to supply hot water to a remote location that is not served by a larger water heater. The other is to eliminate the wait time for hot water you may have at a particular faucet. Both offer the advantage of not having to wait for hot water. You can install a point-of-use water heater right at the source, e.g., under a sink. Therefore, when you turn on the faucet you have hot water instantly available to you. This both eliminates your wait for the hot water and saves water, our most valuable resource, from being wasted down the drain as you wait for hot water to arrive.
Are there geographical regions in which certain tankless water heaters are unable to operate effectively?
Yes, mainly because of regional climate conditions, not all tankless water heater models will operate effectively in all regions. See a map that identifies these specific tankless water heater models and regions by clicking here or ask one of our friendly sales reps by calling 1-800-955-7661 (9:00AM-9:00PM EST Monday-Friday, 9:00AM-6:00PM EST Saturday-Sunday)

NOTE** Bosch Tankless Water Heaters are only approved for installation/warranty in the US/Canada. Installing outside of US/Canada will void the Bosch Tankless warranty.